Privacy Policy

TurnKey Field is a business tool for authorized employees, crew members, subcontractors, and office staff of companies that use the TurnKey platform. Accounts are created by a company administrator or by invitation; the app is not intended for the general public and there is no open consumer signup inside the app.

• Account and contact data — name, work email, phone number, company/workspace, role, and sign-in activity.
• Work content you create — jobs and work orders, notes, time entries, checklists, estimates, invoices, customer and property records, signatures, and uploaded documents.
• Photos — job site, condition, and receipt photos you capture with the camera or select from your photo library. Photos are uploaded to your company's workspace.
• Location — while you are clocked in, the app records approximate location points so your company can verify job check-in, routing, and crew dispatch. Location is collected only while the app is in use; there is no background tracking.
• Device and diagnostic data — device/browser type, app version, and error logs used to keep the service reliable and secure.

Data is used only to provide the service to the company whose workspace you belong to: scheduling and dispatching work, documenting completed work, time and payroll records, invoicing, customer communication, support, security, and fraud prevention. We do not sell personal data, and we do not use your data for third-party advertising or cross-app tracking.

Each company's workspace is isolated. Administrators and office users of your company can view records in their own workspace; other companies cannot. Service providers used to operate the platform — cloud hosting and database, email and SMS delivery, payment processing, and mapping — process data only on our instructions. We disclose data otherwise only when required by law.

Work records are retained for as long as your company's account is active, because they are that company's business records. If you want your personal account data corrected or removed, contact your company administrator or write to us at info@turnkeywny.com. Account deletion requests received directly are forwarded to the workspace owner, who controls the underlying records.

• Camera — to capture job site and receipt photos.
• Photo library — to attach existing photos and to save photos you capture.
• Location while in use — for job check-in, routing, and crew dispatch during a shift.
• Microphone — only when you record a voice note on a job.

Every permission is requested at the moment the feature is used, and you can change or revoke it at any time in your device settings. Declining a permission disables only that feature.

With your permission, the app sends push notifications, email, and text messages about work assigned to you — schedule changes, dispatch alerts, approvals, reminders, and severe-weather notices for your work area. Notifications are operational, not marketing. You can turn push notifications off in your device settings and adjust email and text preferences in the app; messages required for your company's recordkeeping, such as an assignment confirmation, may still appear inside the app. Standard message and data rates may apply to texts, and you can reply STOP to any text to stop receiving them.

You can view and update your profile in the app at any time, and you can ask us or your company administrator to correct, export, or delete your personal information. Depending on where you live — including California, Colorado, Connecticut, Texas, Utah, and Virginia — you may have rights to know what personal information we hold, to request a copy or deletion, to correct inaccuracies, and to appeal a refused request. We do not sell or share personal information for targeted advertising, so there is nothing to opt out of on that front, and we never discriminate against you for exercising a right.

To make a request, email info@turnkeywny.com or call 716-209-3703. We verify requests through your account contact details before acting, and we respond within the time your state's law allows. Because most records belong to the company whose workspace you work in, we coordinate with that company's owner on requests that affect its business records.

Access is protected by authenticated sign-in and role-based, workspace-level access rules enforced on the server. Data is encrypted in transit. See our Trust & Security page for more detail.

The app is a workplace tool and is not directed to children under 13.

If this policy changes materially, we will update this page and note the effective date. Continued use after an update means you accept the revised policy.

TurnKey Property Maintenance LLC
Email: info@turnkeywny.com
Phone: 716-209-3703
Region: Western New York